Heart of Somerset Accommodation Complaints Procedure
If you have a complaint about your accommodation you should in the first instance make the proprietor aware of the problem and seek a resolution at the time of visit.
If the problem remains unresolved please put it in writing and send in to the relevant inspection body (see below) and the Heart of Somerset Tourism Officer.
Visit Britain/Quality in Tourism:
Quality in Tourism
Farncombe House
Farncombe
Broadway
WR12 7LJ
Tel: 0845 300 6996
Fax: 01386 854319
E-Mail: qualityintourism@gslglobal.com
Web Site: Quality in Tourism (external link)
The AA:
AA Hotel Services
15th Floor Fanum House
Basing View
Basingstoke
RG21 4EA
Tel:(01256) 844455.
Heart of Somerset Tourism Officer
The Deane House
Belvedere Road
Taunton
Somerset
TA1 1HE
Telephone: 01823 356488
Email: d.mccubbin@tauntondeane.gov.uk
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